Privacy policy

Effective Date: November 28, 2025

Alore Metals ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and purchase our jewellery products.

Contact

Email: laxmirekha.parella@gmail.com
Phone: 9986548477
Address: Flat no 3A, Building no 17, 5th Cross, Nannjappa Layout, Syndicate Bank Colony, Arekere, Bannerghatta Road, Bangalore 560076

1. Information We Collect

  • Personal Information: name, email, phone number, shipping & billing addresses, payment information (processed by our payment partners), order history.
  • Account Data: login information, password (stored securely), profile preferences.
  • Transactional Data: orders, returns, refunds, communications with customer service.
  • Technical & Usage Data: IP address, browser type, device, pages visited, analytics and cookies.

2. How We Use Your Information

  • To process and fulfil orders, shipping, returns, and refunds.
  • To communicate order updates, promotions, and customer service messages (you may opt out of marketing emails).
  • To improve our website, products, and customer experience.
  • To detect and prevent fraud and protect our rights and property.

3. Sharing Your Information

We may share personal information with:

  • Payment processors and banks for payment authorisation and settlement.
  • Shipping and logistics partners to deliver your order.
  • Service providers who help run our website, analytics providers, and marketing platforms.
  • Law enforcement or government bodies when required by law or to protect rights.

4. Cookies & Tracking

We use cookies and similar tracking technologies to improve site performance, remember preferences, and serve personalised content. You can manage cookies via your browser settings; note that disabling cookies may affect site functionality.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure. Payment details are processed by our secure payment partners and are not stored on our servers.

6. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

You may request access, correction, deletion or portability of your personal data, or object to certain processing. To exercise these rights, contact us at laxmirekha.parella@gmail.com.

8. Children

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. We will post the revised policy with an updated effective date.

Contact Us
Alore Metals
Email: laxmirekha.parella@gmail.com
Phone: 9986548477
Address: Flat no 3A, Building no 17, 5th Cross, Nannjappa Layout, Syndicate Bank Colony, Arekere, Bannerghatta Road, Bangalore 560076